General Principles of Business

In the course of our business dealings we will:

• Observe the highest possible standards of integrity, dealing openly and fairly.
• Act with skill, care and diligence.
• Seek from Clients such information as might reasonably be expected to enable us to provide accurate quotations.
• Take all reasonable steps to obtain from Insurers the best possible terms and conditions for our Clients, and pass on all relevant information to enable them to make a balanced and informed decision about their insurance.
• Take appropriate steps to protect information, money and property handled on behalf of Clients and Insurers.
• Conduct our business and organise all matters in a prudent manner.
• Avoid conflicts of interest wherever possible and where a conflict should arise ensure that we act in such a way as to not prejudice any party.
• Handle complaints fairly and promptly.
• Comply with FSA rules.